Last Updated: 20th June 2026
Thank you for choosing Punjabi Indian Restaurant.
We strive to provide high-quality food and service. This Return and Refund Policy explains how cancellations, returns, replacements, and refunds are handled for orders placed through our website.
By placing an order, you agree to this policy.
1. General Policy
Due to the nature of food and perishable products, completed food orders are generally non-returnable and non-refundable unless otherwise required by applicable Swiss law.
Refunds or replacements may be considered in specific circumstances described below.
2. Order Cancellation
Before Order Preparation
Orders may be cancelled before preparation begins.
If cancellation is approved before preparation, eligible payments may be refunded.
After Preparation Begins
Once food preparation has started, cancellation requests may not be accepted.
3. Delivery Orders
Please review your order immediately upon delivery.
You may contact us if:
- Items are missing
- Incorrect items were delivered
- Food arrives damaged
- Delivery cannot be completed due to our error
Claims should be reported as soon as reasonably possible after receiving the order.
4. Pickup Orders
Customers are responsible for collecting pickup orders at the selected time.
Refunds may not be available for:
- Late collection
- Failure to collect
- Incorrect pickup details provided by the customer
5. Reservation Payments (If Applicable)
If advance reservation deposits are collected:
- Cancellation requests submitted within the allowed cancellation period may qualify for refund.
- No-shows or late cancellations may result in partial or full loss of reservation deposits.
Specific reservation conditions may apply.
6. Incorrect or Defective Orders
If you receive an incorrect or defective order, please contact us and provide:
- Order number
- Description of the issue
- Supporting photographs (if applicable)
We may offer one of the following remedies:
- Replacement
- Store credit
- Partial refund
- Full refund
The remedy offered will depend on the circumstances.
7. Refund Method
Approved refunds will generally be issued using the original payment method.
Processing times may vary depending on the payment provider or financial institution.
8. Situations Where Refunds May Not Be Available
Refunds may not be granted for:
- Change of mind after order preparation
- Personal taste preferences
- Incorrect delivery details supplied by customer
- Failure to collect pickup orders
- Minor variations in food appearance or presentation
9. Force Majeure
We are not responsible for delays or service interruptions caused by events beyond our reasonable control.
10. Your Consumer Rights
Nothing in this policy limits mandatory consumer rights available under applicable Swiss law.
11. Contact Us
For questions regarding returns or refunds:
Punjabi Indian Restaurant
Brückenstrasse 4, 4853 Murgenthal
Switzerland
Phone: +41 78 227 59 78
Email: Info@punjabirestaurant.ch
Please include your order number when contacting us.